Terms and Conditions
1.1 Any arrangement you enter into for the supply of goods, services and facilities is a contract and it’s important for the parties to any contract to understand exactly what is being arranged and what their rights and obligations are.
1.2 The parties to the contract are ourselves (for convenience now referred to as “the Hotel” meaning Hadley Park House) and yourself (for convenience now referred to as “the client” meaning the individual, firm or limited company requesting and ordering the supply of goods, services, or facilities to be supplied by the Hotel)
1.3 The contract will be governed by the Terms and Conditions set our below and no others, but if the Hotel agrees, they may be amended with the written agreement of the Hotel General Manager. The contract may not be assigned to the Client.
1.4 The Client’s signature on the Hotel Schedule and /or any request by the Client that the Hotel should provide any goods, services or facilities indicates unqualified acceptance of these Terms and Conditions.
2. Booking Procedure
2.1 Provisional Booking
a) The Hotel will accept bookings provisionally, should there be availability. A provisional booking is not a confirmed arrangement and no contract is entered into at this stage.
b) Within 14 days of the provisional booking the Hotel will send to the Client confirmation of the provisional booking.
c) The provisional booking will be cancelled automatically without notification to the Client, 14 days after the date of the provisional booking letter, unless a non-refundable, non-transferable deposit has been made.
2.2 Confirmed Arrangements
a) The Hotel will issue a Schedule which will have the effect of confirming the arrangements subject to these Terms and Conditions. The confirmation will be based on the information supplied by the Client at booking stage.
b) Following the issue of the Schedule a further non-refundable, non-transferable deposit shall be required, the amount of which and time of payment being required is detailed below:
i) By 31st January in the year of your wedding/function, a further non-refundable £1000 should be paid.
ii) Where the event is taking place before the following 31st January, a further £1500 should be paid 6 months prior to the event or 7 days after receipt of the Schedule, whichever is nearest the date of the event.
c) Not less than 12 weeks before the event the Client will notify the Hotel of final details. These details will then be regarded as fixed: details of timings on the day, menus, dietary requirements, room requirements. At this stage, the number of guests should be identified but will not be regarded as fixed, provided the Hotel are notified of any changes by the client so that the costs can be recalculated.
d) Following receipt of the details mentioned above the Hotel will calculate a provisional estimate of final cost and will issue an interim invoice representing 75% of the estimated final cost, including VAT at the current rate at that time. This invoice should be paid within 14 days and will appear as a credit balance until the event.
e) Not more than 21 days, but not less than 14 days before the event, the Client will supply final numbers, along with a table plan if required. The Hotel will then recalculate final charges and determine the balance to be paid. The Schedule will then be forwarded to the client for the balance to be settled no later than 7 days before the event. Please see the section about cancellation if the invoice is not paid when due, which terms will apply in the case of a default in payment.
f) The Hotel will at its discretion consider accepting final adjustments to the number of persons attending the event no later than 72 hours before the event. Should numbers drop, the Hotel may consider offering a full or partial credit of that amount which will be offset against outstanding balances or a credit note will be issued. Cash will not be refunded.
3. Supplementary provisions
3.1 In the case of weddings, minimum charges will apply to peak dates during May – September and December. During these dates a minimum spend of £4500 will be required.
3.2 Wedding Clients are required to select a set menu for their guests i.e. one starter, one main course and one dessert. Should Wedding Clients choose to offer a choice to their guests an additional charge will be made per head.
3.3 Clients wishing to have exclusive use of the Hotel, Hotel facilities and staff will be required to pay an exclusivity fee of £3000. The Hotel cannot guarantee exclusive use without the payment of the fee.
3.4 The Hotel agrees to hold 12 bedrooms in the main house for wedding guests, subject to availability. More rooms may be held subject to availability. Any rooms remaining unnamed by the Client 4 weeks before the event, shall be released without prior notice.
3.5 Day and Residential Conference inclusive packages are based on the assumption that a minimum of people will attend. Should numbers fall below 8 either before on the day, the Hotel reserves the right to recalculate costs for individual services accordingly. These charges must then be paid on the day of the event, unless otherwise agreed by the General Manager.
4.1 Should the Client wish to cancel the booking, the Client must give notice in writing to the General Manager as soon as possible. Non payment of any sums due to the Hotel when they fall due will result in the cancellation of the event. The Client will be obliged to pay the Hotel compensation for their loss within 14 days based on the scale below.
4.2 The Hotel will take steps to re-sell the components of the day to mitigate the loss.
4.3 The charges calculated on the Schedule, based on the latest information received from the Client, prior to the cancellation, will form the basis of the calculation for the cancellation fee.
- Between 6 months & 3 months 25%
- Between 3 months & 1 month 75%
- Less than 1 month 100%
- Between 3 months & 28 days 25%
- Between 28 days & 5 days 50%
- Less than 5 days 100%
- Between 6 days and 1 day 50%
- Less than 24 hours 100%
4.5 The Hotel strongly advises that the Client organises insurance.4.4 The Client, in addition to the Hotel cancellation fee, will compensate any third party in respect of arrangements already made for the event.
5. Changes in facility
The Hotel reserves the right to change the assigned room(s) for one(s) of equal suitability without notice. In the event of building works being carried out, the Hotel shall endeavour to provide facilities of a similar nature to those originally booked.
6. Cancellation by the Hotel
The Hotel may cancel the contract and all arrangements made under it at any time without incurring liability to the Client if any of the following events occur:
6.1 The Client fails to pay any sum due to the Hotel when it becomes payable under these terms and conditions
6.2 The Client becomes insolvent, bankrupt or goes into liquidation or has an administrator or receiver appointed over its affairs
6.3 Any part of the Hotel is closed due to fire or water damage or due to alterations or redecoration by order of any public or statutory authority or any reason beyond the Hotel control, such as natural disaster, burst pipes, malicious damage.
6.4 A disruption in services such as water, gas or electricity.
6.5 Industrial action by the Hotel staff or suppliers
7.1 The Hotel reserves the right to charge a 3% handling charge on credit card payments
7.2 Credit facilities may be granted at the sole discretion of the Hotel
7.3 Payment is due on presentation of the invoice. Any queries must be raised within 14 days, however the Client is still obliged to pay the invoice on presentation.
7.4 The Hotel reserved the right to charge interest every 28 days, or part thereof, on any outstanding balance. The rate will be based on the current Lloyds TSB Base Rate.
7.5 Should the Hotel have to issue court proceedings to recover any sum from the Client, the Client will be liable for all legal costs and expenses incurred by the Hotel.
8. Supply of Food and Drink by the Client
8.1 The Hotel does not permit any beverages, not purchased from the Hotel, for consumption on the premises or grounds, without the express written permission of the General Manager. Corkage charges will be made.
8.2 The Hotel reserves the right to confiscate any beverages being consumed by the Client or a representative of the Client that the Hotel believe have not been purchased from the Hotel. The items will be returned after the event.
8.3 The Hotel reserves the right to refuse any requests for the supply of food, not prepared by Hotel staff on Hotel premises. Any agreement must be in the form of written permission from the General Manager and a disclaimer notice must be signed by the Client prior to the event. The Hotel reserves the right to charge for this service.
9. Compliance with regulations and standards
9.1 The Hotel and its functions are the subject of statutory and licensing controls in relation to such things as fire, health & safety, licensing and entertainment. Clients and their representatives must observe these controls.
9.2 The Hotel reserves the right to judge acceptable levels or noise and behaviour of the Client and the Clients representatives. If in the judgement of the Hotel the Client or the Clients representatives do not exhibit the behaviour required, the Hotel reserves the right to eject the individuals, or if necessary, stop the event. No compensation, refund or repayment will be made.
9.3 The Hotel reserves the right to charge for any wilful damage.
10. Personal belongings
10.1 The Hotel accepts no responsibility for any property or goods that are lost or stolen whilst on the Hotel premises.
10.2 If the Hotel agrees to provide storage and subsequently fails to take reasonable care of such property, the Hotels liability will be limited to £100 per item.
- Should the Hotel fail to perform its obligations contained in these terms and conditions, within or at the time specified, this will not constitute a breach of contract and will not give rise to any claim for damages.
- In the event of holding a firework display, written consent must be given by the Hotel, additionally we require 2 weeks notice in order to inform local services and neighbours. The latest time permissible for fireworks is 10pm.
13. External Suppliers
- Any external suppliers that the Client wishes to engage the services of for the purpose of entertainment , must provide the Hotel with proof of public liability insurance and PAT testing, 2 weeks prior to the event.
- The Law governing this contract shall be the law of England and Wales and any dispute shall be dealt with in the Courts of England and Wales.